Privacy Notice
Thermaglow Ltd
Last Updated: October 2026
At Thermaglow Ltd, we are committed to protecting and respecting your privacy. We understand the importance of safeguarding personal information and are dedicated to ensuring that all personal data is collected, used, stored and shared responsibly, securely and in accordance with applicable data protection legislation.
This Privacy Notice explains how Thermaglow Ltd collects and processes personal information when you visit our website, contact us regarding our products and services, request a quotation, place an order, engage with our technical team, subscribe to communications, or otherwise interact with our business.
Thermaglow Ltd is a UK manufacturer of electric heating elements and associated heating solutions, supplying customers across a wide range of industries including food processing, manufacturing, petrochemical, pharmaceutical, marine, heating and ventilation, renewable energy, aerospace and commercial engineering sectors. Thermaglow designs, manufactures and supplies bespoke and standard heating solutions from its facility in Great Yarmouth, Norfolk.
Who We Are
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Thermaglow Ltd is the Data Controller responsible for the personal information collected through our website and during the course of our business activities.
We are committed to ensuring that any personal data we hold is accurate, secure and only used for legitimate business purposes.
Information We Collect
The information we collect depends upon how you interact with us.
When you submit an enquiry through our website, contact us by telephone or email, request a quotation, place an order or discuss a bespoke heating solution, we may collect information including your name, company name, job title, business address, delivery address, email address, telephone number and details relating to your enquiry or requirements.
As part of providing our products and services, we may also maintain records relating to quotations, orders, invoices, deliveries, technical specifications, project requirements, warranty information, product performance, service history and communications with customers.
When you visit our website, certain information may be collected automatically through cookies and analytics technologies. This may include your IP address, browser type, operating system, pages viewed, time spent on the website and how you accessed our website. This information helps us improve the functionality, performance and security of our website.
How We Use Your Information
Thermaglow Ltd uses personal information for legitimate business purposes and only where we have a lawful basis for doing so.
The information collected may be used to:
Respond to enquiries and requests for information.
Prepare and provide quotations.
Manufacture and supply products to customer specifications.
Process and fulfil orders.
Arrange deliveries and provide order updates.
Provide technical support and product advice.
Manage customer accounts and business relationships.
Process invoices and payments.
Maintain product, warranty and service records.
Improve our products, services and website performance.
Meet legal, regulatory and contractual obligations.
Protect our business from fraud, security threats and misuse.
We only collect information that is relevant and necessary for the purposes outlined above.
Marketing Communications
From time to time, Thermaglow Ltd may use your contact details to provide information about our products, services and developments that may be relevant to your business.
This may include information regarding new product launches, technical innovations, bespoke heating solutions, company news, industry developments, exhibitions, promotional offers and updates relating to our manufacturing capabilities.
Where required by law, we will obtain your consent before sending marketing communications. In some situations, where you have purchased products or services from us previously, we may contact you regarding similar products and services where permitted under applicable legislation.
We are committed to ensuring that our marketing communications are relevant, proportionate and professionally managed.
Thermaglow Ltd will never sell, rent or disclose your personal information to third parties for their own marketing purposes.
Opting Out of Marketing Communications
You can opt out of receiving marketing communications from Thermaglow Ltd at any time.
All marketing emails will include an unsubscribe link allowing you to remove yourself from future communications. Alternatively, you may contact us directly and request that your details are removed from our marketing database.
Once we receive your request, we will stop sending marketing communications. However, we may continue to contact you where necessary regarding quotations, orders, deliveries, invoices, contractual matters, product safety information, warranties or other essential business communications.
Legal Basis for Processing
Thermaglow Ltd processes personal data in accordance with one or more of the lawful bases set out within UK GDPR.
In many cases, processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract, such as preparing quotations or discussing project requirements.
We may also process information to comply with legal obligations relating to taxation, accounting, product safety, regulatory compliance and the operation of our business.
Additionally, we may process information where it is necessary for our legitimate business interests, including customer service, business development, product improvement, fraud prevention and maintaining long-term customer relationships.
Where we rely upon consent, you have the right to withdraw that consent at any time.
Sharing Your Information
Thermaglow Ltd treats personal information confidentially and will only share it when necessary.
We may share information with carefully selected third parties who assist in the operation of our business, including:
Delivery and logistics providers.
IT service providers.
Cloud software and hosting providers.
Professional advisers.
Accountants and auditors.
Legal advisers.
Insurance providers.
Regulatory authorities where required by law.
Any organisation processing information on our behalf is required to implement appropriate security measures and comply with applicable data protection legislation.
Data Security
We take the security of personal information seriously and have implemented appropriate technical and organisational measures to protect data from unauthorised access, misuse, disclosure, loss, alteration or destruction.
Access to personal information is restricted to those employees and authorised third parties who require access for legitimate business purposes.
While no system can guarantee absolute security, Thermaglow Ltd continually reviews and improves its security measures to maintain high standards of data protection.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting and operational requirements.
The retention period for different categories of information will vary depending upon the nature of the relationship we have with you and the legal obligations applicable to that information.
When personal information is no longer required, it will be securely deleted, anonymised or destroyed.
Cookies
Our website uses cookies and similar technologies to help improve functionality, monitor website performance and provide a better user experience.
Cookies enable us to understand how visitors interact with our website, identify areas for improvement and assess the effectiveness of our online content.
You can manage cookie preferences through your browser settings at any time.
Your Rights
Under UK data protection legislation, you have a number of rights regarding your personal information.
These include the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information in certain circumstances.
Restrict processing.
Object to processing.
Request the transfer of your personal information where applicable.
Withdraw consent where processing is based upon consent.
Requests relating to your personal information can be submitted using the contact details below.
Contact Us
If you have any questions regarding this Privacy Notice or would like further information about how your personal information is handled, please contact:
Thermaglow Ltd
5-7 Boundary Road
Harfreys Industrial Estate
Great Yarmouth
Norfolk
NR31 0LY
Telephone: 01493 440060
Email: sales@thermaglow.co.uk
Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.
Further information can be found on the ICO website at https://ico.org.uk/.
Updates to this Privacy Notice
Thermaglow Ltd may update this Privacy Notice from time to time to reflect changes in legislation, regulatory guidance, technology or business operations. Any updates will be published on this page and will take effect immediately upon publication.
We encourage visitors and customers to review this Privacy Notice periodically to stay informed about how their information is collected, used and protected.